Privacy policy


Effective Date: 19 June 2025
Windscreenreplacements (Pty) Ltd (“we”, “us”, “our”) respects your right to privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and any other applicable legislation in South Africa.
This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in relation to the services we offer in the insurance and automotive glass replacement industry.

1. Who We Are

Windscreenreplacements (Pty) Ltd is a service provider operating within the insurance industry, offering windscreen repair and replacement services in conjunction with insurers, brokers, and clients.

2. What Personal Information We Collect

  • We may collect the following types of personal information:
  • - Identity details: Full name, ID number or passport number
  • - Contact details: Email address, phone number, physical and postal address
  • - Vehicle details: Registration number, make, model, VIN
  • - Insurance details: Policy number, insurer name, claim details
  • - Communication records: Emails, calls, and service logs
  • - Financial details: Banking information for payments or refunds
  • - Other relevant information: As required to fulfil our obligations under insurance claims and service delivery

3. How We Collect Your Information

  • We collect your personal information in one or more of the following ways:
  • - Directly from you via phone, email, website forms, or service appointments
  • - From your insurer or broker when a claim is submitted
  • - From public records or third-party verification tools
  • - Automatically through our website or service platform (limited tracking or usage logs)

4. Why We Process Your Personal Information

  • We process your information for the following purposes:
  • - To provide our services related to vehicle glass repairs and replacements
  • - To manage and process insurance claims and invoices
  • - To communicate with you regarding appointments, progress, or outcomes
  • - To comply with legal, regulatory, or contractual obligations
  • - To conduct internal record-keeping, audits, and quality control
  • - To improve our services and customer experience
  • - For fraud prevention, security, and dispute resolution

5. Legal Basis for Processing

  • We rely on the following legal grounds to process your information:
  • - Consent: Where you voluntarily provide us with your information
  • - Contractual necessity: To fulfil a service or insurance claim
  • - Legal obligation: As required by industry regulations or tax laws
  • - Legitimate interest: For business operations, reporting, and service delivery

6. Sharing Your Personal Information

  • We may share personal information with:
  • - Your insurance company or broker to process or verify claims
  • - Third-party fitment centres, technicians, or contractors who perform services on our behalf
  • - Service providers (e.g. IT, accounting, or legal advisors) who support our operations
  • - Regulators or law enforcement where disclosure is required by law
  • - Payment processors or banks, where applicable

All third parties are required to maintain the confidentiality and security of your information and must comply with POPIA.

7. Data Security

We take the security of your personal information seriously. We implement reasonable physical, technical, and administrative safeguards to protect it from loss, misuse, unauthorized access, or disclosure.

8. Retention of Personal Information

We retain personal information only for as long as necessary:

  • - To fulfil the purposes outlined above
  • - As required by law, contractual obligations, or industry regulations
  • - Typically, information related to claims is retained for a minimum of 5 years unless otherwise required

9. Your Rights Under POPIA

As a data subject, you have the right to:

  • - Access the personal information we hold about you
  • - Request the correction or deletion of your personal data
  • - Object to the processing of your personal information in certain circumstances
  • - Lodge a complaint with the Information Regulator if you believe your rights have been infringed

Information Regulator Contact Details:
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za

10. Updates to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on our website and will include a revised "Effective Date" at the top of the policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Windscreenreplacements (Pty) Ltd
Langeberg Crescent, George, Western Cape, 6529
Email: admin@windscreenreplacements.co.za
Phone: 068 917 3166